Skip to page body Home Customer Service How To Environment Projects & Programs About Us

Contact Us

Water or Sewer Emergencies
If you are experiencing a water or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or log on at  This includes problems that you may be experiencing with:

  • no water service
  • low water pressure
  • issues with taste, odor or color of your water
  • sewer backups
  • clogged catch basins
  • flooding
  • or sewer odors

water waste icon

Water Waster? Report Violators Here.

Report incidences of water waste in your neighborhood or in other parts of the city. Please be aware that the City and County of San Francisco can't take action upon a complaint without the address of where the water waste took place.

Water and Sewer Billing
If you have a problem with your water or sewer billing, please call (415) 551-3000 during business hours, Monday through Friday 8:00 AM to 5:00 PM (except City holidays).

Customer Services
525 Golden Gate Avenue (at Polk Street)
San Francisco, CA 94102
(415) 551-3000;
FAX (415) 551-3050
Office Hours: 8:00 AM to 5:00 PM, Monday through Friday (except City holidays)

Streetlight Problems
All streetlight problems are also handled by calling 3-1-1 or

CleanPowerSF Customers
Many of your CleanPowerSF questions can be answered online on our website at Additionally, customers can complete many service transactions online, including signing-up for early enrollment, upgrading to SuperGreen, and opting-out of cleaner energy. If you have more questions, please don't hesitate to contact us directly:

  • CleanPowerSF Call Center (customer service and billing): (415) 554-0773
  • Live Call Center Hours: Monday – Friday, 7 a.m. to 7 p.m.
  • Automated Call Center Service Available 24/7

Employment Opportunities

To learn about employment opportunities, visit the City’s employment website. 

For website related issues or problems, please contact

All Other Inquiries
For all other inquiries (except water or sewer related emergencies), contact

Public Records Request

Chapter 67 of the San Francisco Administrative Code Government's duty is to serve the public, reaching its decisions in full view of the public. Commissions, boards, councils, and other agencies of the City and County exist to conduct the people's business. This ordinance assures that deliberations are conducted before the people and that City operations are open to the people's review.

For more information on your rights under the Sunshine Ordinance or to report a violation of the ordinance, contact the Sunshine Ordinance Task Force, 401 Van Ness Avenue, Room 402. For more information about this code and all the City and County Codes, read the City and County of San Francisco's Administrative Codes. Sunshine Ordinance requests can be emailed to 

Important Contact Numbers
Customer Services (415) 551-3000
Human Resource Services (415) 554-1670
Commission Secretary (415) 554-0761
General Inquiries/Communications (415) 554-3289
General Manager's Office
(415) 554-3155
Sunshine Ordinance Requests (415) 554-3289
TDD Hearing and Speech Impaired (415) 554-1672

Last updated: 2/22/2016 1:38:18 PM